Video-Powered Experiences for Healthcare

Healthcare needn’t be complex. Enhance your CX strategies at key moments of consequence throughout the healthcare member’s journey. SundaySky’s video-powered experiences are the prescription of choice for leading healthcare payers, resulting in breakthrough outcomes, including: 35% reduction in call center volume, up to 50% lift in active open enrollment, and 48-point lift in Net Promoter Score.

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Prepare Members for Open Enrollment

Be a trusted guide throughout a complex process. Video-powered experiences can help health insurance companies usher members through open enrollment by providing pertinent information at moments of decisions when it’s needed most. Assist in first-time enrollment decisions, and gain members who re-enroll year after year.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Reduce call volume related to open enrollment
  • Increase digital plan enrollment
  • Increase digital tool adoption

See how ADP TotalSource engages worksite employees throughout the open enrollment period with video-powered experiences > 

Welcome & Onboard Members

Facilitate each new plan member’s entry into your community. Video-powered experiences help simplify and clarify onboarding for new healthcare payers with individualized experiences that extend a warm welcome at moments of introduction. Help new members make the most of their plans and lay the foundation for mutually beneficial relationships.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Reduce call volume and new member care costs
  • Increase online service adoption
  • Improve member satisfaction

Watch how UnitedHealthcare welcomes new plan members with video-powered experiences >

Simplify Explanation of Benefits

Empower plan members with knowledge. Video-powered experiences provide the education and intelligence members need to understand plan benefits and encourage use of digital resources for efficiency. Answer common questions and respond with essential information at moments of education and discovery to form productive and thriving outcomes.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Statement-related care cost reduction
  • Increase brand engagement through adoption of value-added resources
  • Improve overall member experience

See how Humana use video-powered experiences to keep members informed about their health plans >

Answer Claims & Coverage Questions

Everyone needs help every now and then. Eliminate stress and confusion during the claims process with video-powered experiences that guide members through billing and costs, and empower members with the knowledge that encourages funding and using health savings accounts. Help members plan for a healthy future.

Video-Powered Experiences Deliver Breakthrough Outcomes:

  • Increase member satisfaction by reducing financial surprises
  • Reduce call volume by addressing top call drivers
  • Increase digital engagement

See how UnitedHealthcare supports the claims process with video-powered experiences >

Resources & Blog Articles for Healthcare

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Blog Post

SundaySky – Now With HIPAA Compliance

SundaySky now has HIPAA compliance. Get the details on what this means for healthcare and insurance companies.

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Blog Post

What’s the Rx for Improved Healthcare CX? Personalized Video 4 Ways

How can the healthcare industry generate feel-good emotions from CX while reducing negative responses? The solution resides in personalized video that enhances emotion, effectiveness and ease.

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The Indispensable Guide to Personalized Video

Learn everything you need to know about personalized video and how it can help your healthcare organization.


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